Service organization in hotels and tourist complexes

The profession provides a great opportunity to learn in the free and paid system of the existing system, to specialize in the field of services in hotels and tourist complexes.

 

Having received the qualification "Manager of hotels and tourist complexes", the best graduates can continue their studies in the 2nd year of the part-time department of higher educational institutions (Armenia State University of Economics, Yerevan State University, Yerevan State University of Linguistics and Social Sciences named after Valery Brusov, etc.).

 

 

The main occupations of professional activity are:

During the years of study, students will participate in educational-practical programs in educational offices equipped with the latest technologies in the college, they will study the main, auxiliary and additional services provided in the facilities of the hotel economy, the types of services offered in tourist complexes, planning and organization of business and cultural events, celebrations and ceremonies, planning, organization and control of various events planned in hotels and tourist complexes.

 

What works does a specialist with the qualification "Manager of hotels and tourist complexes" perform?

 

organization and control of the number reservation process,

organization and control of customer reception, service and check-out,

 ensuring preparation of numbers,

 control of employment of the number stock and other territorial units,

 Providing information to customers about services, location, tourist attractions and places,

 organization and control of service provision during events,

 supervision of the area and property maintenance works,

 monitoring and analysis of guest service quality,

 ensuring the resolution of problems with guests and employees during the activity,

 control of the process of receiving and formulating documents, means of payment,

 ensuring and controlling the activities of public catering and other services operating in the area,

 control of the observance of labor and production discipline of personnel, safety rules and sanitary and hygienic norms in the workplace,

showing initiative in the organization notifying the management about the deficiencies that occurred during the activity and taking measures aimed at eliminating these deficiencies,

 establishment and expansion of business relations with relevant organizations and individuals.

 Realization of economic activity and protection of interests.